Shipping policy

Last Updated: November 17, 2023

1. General Shipping Information

Welcome to Olivé! Our commitment is to deliver your favorite products from our website, theolivesoap.com, directly to your door. We understand the importance of timely and reliable shipping, so we've outlined our shipping policy to ensure a clear and hassle-free experience for you.

2. Free Shipping Criteria

• We are thrilled to offer Free Shipping on orders with a grand total of $75.00 and above. This offer is valid exclusively for our customers in the United States and the United Arab Emirates.
• To qualify for free shipping, the grand total of your order must reach $75.00 after the application of any promotions or coupon codes.
• If your order's grand total falls below $75.00, a shipping charge will be automatically applied to your purchase at checkout.

3. Shipping Charges for Orders Below $75.00

• For orders that do not meet the free shipping threshold, shipping fees will be calculated based on the delivery location and package weight.
• The applicable shipping charges will be displayed during the checkout process, before finalizing your order.

4. Processing and Delivery Times

• Orders are typically processed within 1-2 business days.
• Delivery times may vary depending on the destination and any unforeseen delays in postal services or due to customs.
• Estimated delivery times will be provided at checkout.

5. International Shipping

• We currently offer international shipping to select countries outside of the USA and UAE. International shipping rates and delivery times will vary.
• Please note that international customers are responsible for any customs fees, taxes, or duties incurred during shipping.

6. Tracking Your Order

• Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.
• You can use this number to track the progress of your delivery on our carrier's website.

7. Shipping Restrictions

• We reserve the right to restrict shipping to certain addresses or regions based on legal or logistical considerations.

8. Contact Information

For any questions or concerns regarding your order's shipping, please reach out to us at support@theolivesoap.com. We're here to help!

Thank you for choosing Olivé. We look forward to serving you!